{"id":11834,"date":"2017-02-17T19:22:45","date_gmt":"2017-02-17T19:22:45","guid":{"rendered":"http:\/\/alquezarbuenaventura.com\/conditions-de-reservation\/"},"modified":"2024-08-23T11:49:10","modified_gmt":"2024-08-23T11:49:10","slug":"booking-conditions","status":"publish","type":"page","link":"https:\/\/alquezarbuenaventura.com\/en\/booking-conditions\/","title":{"rendered":"Booking Conditions"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-5nfl35m-bcce782a01189cc63304c4e2a8e38cf2 main_color avia-section-large avia-no-shadow  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-11834'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5dq5s7u-c8d3be88c0d4a53914ee38b2eaf8dd88\">\n.flex_column.av-5dq5s7u-c8d3be88c0d4a53914ee38b2eaf8dd88{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-5dq5s7u-c8d3be88c0d4a53914ee38b2eaf8dd88 av_one_half  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '   ><p><section  class='av_textblock_section av-4zov73u-123c8b3ae790b1825ee5742ce0349c32'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Booking Conditions<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-499giey-1c2e18604fd23737c8e5484d01bbeeaf hr-short  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-k041ay-fdf0c289bbbedb6e68401de940ff70c9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">DECLARATION OF HEALTH<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">The participant declares not to have any physical, psychological, or pre-existing medical condition prior to the activity. If the participant has any illness or injury that could hinder their ability to engage in the activity, they are obligated to inform the company so that the situation can be assessed or the activity canceled.<\/span><\/p>\n<p><strong><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">RESERVATIONS<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">A deposit must be paid to reserve the activity, either by bank transfer or by credit card. The reservation will be confirmed upon receipt of the payment.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">If the client cancels the reservation or if any participant does not attend or does not complete the activity, the amounts paid will not be refunded, as places are limited and their absence prevents another person from participating.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">If the company cancels the activity due to weather conditions, the company will reschedule the activity for another day or refund the amounts paid.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">By paying the full amount or the deposit, you accept the terms and conditions outlined here.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">THE ACTIVITY<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">If transportation is required, the client must use their own vehicle.<\/span><\/p>\n<p><strong><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">PAYMENT FOR THE ACTIVITY<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">Payment must be made before the start of the activity. The company reserves the right to change the program, in whole or in part, due to adverse weather or hydrological conditions, offering another activity with similar characteristics.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">The cost of activities and\/or programs involving multiple activities must be paid in full before the first activity.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">In certain situations, full payment for the activity may be required before the scheduled date.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">SECURITY AND BUYER PROTECTION<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt; font-family: Georgia, Georgia, serif;\">When paying by credit card through the PAYMENT GATEWAY, the 3DSecure system is used, redirecting the data to secure servers, without us being able to access or store this information.<\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-3n73z3u-ebe67abfa4de4d23d704aac1d8fbe368 hr-short  avia-builder-el-5  el_after_av_textblock  el_before_av_gallery  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3129f22-a11d892681510cd30e61994c4998b2e2\">\n#top .avia-gallery.av-3129f22-a11d892681510cd30e61994c4998b2e2 .avia-gallery-thumb a{\nwidth:33.3333%;\n}\n<\/style>\n<div  class='avia-gallery av-3129f22-a11d892681510cd30e61994c4998b2e2 avia_animate_when_visible  avia-builder-el-6  el_after_av_hr  avia-builder-el-last  av-hide-gallery-thumbs deactivate_avia_lazyload avia-gallery-animate avia-gallery-1'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><a class='avia-gallery-big fakeLightbox lightbox avia-gallery-big-crop-thumb ' 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srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P6300040.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P6300040-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P6300040-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P6300040-450x600.jpg 450w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a><a href=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126.jpg\" data-srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-450x600.jpg 450w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" data-rel='gallery-1' data-prev-img='https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126.jpg' class='lightbox ' data-onclick='3' title='P7110126'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" class=\"wp-image-15728 avia-img-lazy-loading-not-15728\"   src=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-495x400.jpg\" width=\"495\" height=\"400\"  title='P7110126' alt='' \/><div class='big-prev-fake'><img decoding=\"async\" class=\"wp-image-15728 avia-img-lazy-loading-15728\"  width=\"768\" height=\"1024\" src=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126.jpg\" title='P7110126' alt='' srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7110126-450x600.jpg 450w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a><\/div><\/div><\/p><\/div>\n<style type=\"text\/css\" 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itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><a class='avia-gallery-big fakeLightbox lightbox avia-gallery-big-crop-thumb ' href=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg\" data-srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-450x600.jpg 450w\" data-sizes=\"(max-width: 768px) 100vw, 768px\"  data-onclick='1' title='P7070051' ><span class='avia-gallery-big-inner'  itemprop=\"thumbnailUrl\" ><img decoding=\"async\" class=\"wp-image-15240 avia-img-lazy-loading-not-15240\"  width=\"768\" height=\"1024\" src=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg\" title='P7070051' alt='' srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-450x600.jpg 450w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/span><\/a><div class='avia-gallery-thumb'><a href=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg\" data-srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-450x600.jpg 450w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" data-rel='gallery-2' data-prev-img='https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg' class='first_thumb lightbox ' data-onclick='1' title='P7070051'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" class=\"wp-image-15240 avia-img-lazy-loading-not-15240\"   src=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-495x400.jpg\" width=\"495\" height=\"400\"  title='P7070051' alt='' \/><div class='big-prev-fake'><img decoding=\"async\" class=\"wp-image-15240 avia-img-lazy-loading-15240\"  width=\"768\" height=\"1024\" src=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg\" title='P7070051' alt='' srcset=\"https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051.jpg 768w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-225x300.jpg 225w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-529x705.jpg 529w, https:\/\/alquezarbuenaventura.com\/wp-content\/uploads\/P7070051-450x600.jpg 450w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fbigey-9f03109105c25aec60229d2f283c46a4\">\n#top .hr.hr-invisible.av-1fbigey-9f03109105c25aec60229d2f283c46a4{\nheight:70px;\n}\n<\/style>\n<div  class='hr av-1fbigey-9f03109105c25aec60229d2f283c46a4 hr-invisible  avia-builder-el-9  el_after_av_gallery  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-l46ql809-40721b42d56c71cf6cd07683ed2167e1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 12pt;\">CANCELLATIONS<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">If the client cancels the previously booked activity, the amount paid will not be refunded.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> If the client decides to cancel the scheduled activity for reasons beyond the company\u2019s control, and the company has taken all reasonable measures to ensure the activity takes place, the amount paid will not be refunded.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> Cancellation of the reservation on the same day as the activity or failure to show up on the indicated date and time will result in the client being required to pay the full amount of the activity.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> Refunds will be made preferably by the same method used for payment.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">GIFT VOUCHER CANCELLATIONS<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Gift vouchers are valid for 365 days from the date of purchase.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> No changes to the initially reserved date are accepted. If canceled, annulled, or if the client does not show up for the activity, the amount paid will not be refunded.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">PHYSICAL CONDITIONS<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">-Mountain activities are physical activities that require walking for 4 to 5 hours, with ascents and descents, sometimes under the sun, so a good level of physical fitness is required.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> ACTIVITIES CANNOT BE CARRIED OUT UNDER THE INFLUENCE OF ALCOHOL OR DRUGS. If the activity cannot be carried out for these reasons, the amount will not be refunded under any circumstances.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> -The company must be informed in advance if any of the participants require specific attention or have any health risks.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> -In the event of dangerous conditions for the practice of the activity (overweight, heart problems, etc.), the organization may deny participation in the activity. It is necessary to provide accurate information regarding the weights and measurements requested in the reservation form, as they are needed to prepare the equipment used in the activity.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong>Translation into English:<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\"> -If the client, by their own choice, due to not having the essential necessary equipment (sports shoes), or for not meeting any of the necessary conditions for the development of the activity, is excluded from it, the amount for the activity will not be refunded.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">CONTAINERS<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">-The container barrels are quite secure, but (although it is uncommon) water may get inside due to improper closure, a bump, etc.<\/span><br \/>\n<span style=\"font-size: 12pt;\"> -We recommend not placing valuables inside, only food and clothing. Some items can be carried by the guide (e.g., car keys) or left in the vehicle, office, etc. Gu\u00edas Buenaventura is not responsible for items stored in the barrels.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">ACTIVITY INSURANCE<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">-Gu\u00edas Buenaventura has the mandatory insurance for sports activities according to established laws; civil liability insurance (R.C) and accident insurance.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">WEBSITE INFORMATION<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">-Canyoning and climbing are risky sports. Gu\u00edas Buenaventura is not responsible for activities carried out on your own based on the content of the website, blog, etc., nor for errors in texts, photos, or diagrams. Copying or distribution of photos or content without the author&#8217;s permission is not allowed.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">CONTACT<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Gu\u00edas Buenaventura has a complaints book available to customers. You can also contact the company at <a rel=\"noopener\">info@alquezarbuenaventura.com<\/a>.<\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-18vfot6-97c7f81cd14e91adcc7f44e189c692e4 hr-short  avia-builder-el-11  el_after_av_textblock  el_before_av_button  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap avia-button-left  avia-builder-el-12  el_after_av_hr  avia-builder-el-last ' ><a href='http:\/\/alquezarbuenaventura.com\/contact\/'  class='avia-button av-qzu3ve-a9ed9587bb8cb8452be5a671fe418d44 avia-icon_select-yes-left-icon avia-size-large avia-position-left avia-color-theme-color-subtle' ><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue81f' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >CONTACT- US...<\/span><\/a><\/div><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-11834'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/pages\/11834"}],"collection":[{"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/comments?post=11834"}],"version-history":[{"count":0,"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/pages\/11834\/revisions"}],"wp:attachment":[{"href":"https:\/\/alquezarbuenaventura.com\/en\/wp-json\/wp\/v2\/media?parent=11834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}